Privacy Policy

Introduction

Welcome to Gastroenterology Clinics Gold Coast. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services to you. This may include:

• Contact Information: Name, email address, phone number, and postal address.
• Medical Information: Health details relevant to your treatment.
• Website Usage Information: IP address, browser type, pages visited, and other analytical data.
• Payment Information: Credit card details and billing information (if applicable).

2. Use of Personal Information

We use your personal information for the following purposes:

• Service Delivery: To provide, manage, and improve our medical services.
• Communication: To respond to your inquiries, schedule appointments, and send relevant updates.
• Billing: To process payments and manage your account.
• Compliance: To comply with legal obligations and professional standards.

3. Disclosure of Personal Information

We may disclose your personal information:

• Service Providers: To third-party service providers who assist us in delivering our services (e.g., IT support, payment processors).
• Legal Requirements: When required by law, regulation, or court order.
• Consent: With your consent or as directed by you.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard the information we collect.

5. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided below. We will respond to your request within a reasonable time frame.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any linked websites.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Gastroenterology Clinics Gold Coast
Phone: 07 5621 0222
Mailing Address: PO Box 9220, Gold Coast Mail Centre, QLD 9726

Address: John Flynn Private Hospital
Consulting Suites Level 4, Suite F, 42 Inland Drive Tugun QLD 4224​

Pindara Professional Centre
8 Carrara Street, Benowa QLD 4217

10. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact details above. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy is effective as of 01/06/2024.